about business answering services

Answering services have been around since the invention of the telephone over a hundred years ago. While many prognosticators forecasted this type service would become unnecessary with the popularity of cellular phones, text messaging and newer technologies, answering services have become more prevalent than ever. There is an underlying core behind this concept, people like speaking with other people. If you are looking for a product or service, would you rather speak with a live person or leave a message in a voice mail? The vast majority of the public much prefer speaking with a live person, so it only follows businesses looking for a competitive edge would see this desire as a means to increase their bottom line.

We have more than 20 years in the industry

AnswerFirst Communications, Inc. has been providing quality answering services since 1985. Our newest center was built from the ground up in 1999 specifically for AnswerFirst and this operations center provides a safe and comfortable environment for our CSR agents. Located along historic Kennedy Boulevard, the center is close to downtown Tampa. Tampa was chosen as the corporate site because of its growing demographics & centralized location in Florida. With its beautiful white beaches and wonderful climate, Tampa is a great place to live and work.

We believe the work environment plays a primary role in the health and happiness of our operators. Our workplace means more productive agents, not only for us, but more importantly, for our clients. Injury prevention training, ergonomically correct seating and state of the art workstations all add up to reduce the possibility of repetitive strain.